FREQUENTLY ASKED QUESTIONS
When will my order ship and arrive?
In the current global climate, orders are shipped within 1-10 business days of receipt. Standard fulfillment times are within 1-5 days. We hope to return to our standard times shortly.
How is my crystal, bracelet or energy tool “charged”?
What size of bracelet should I choose?
What bracelet should I choose?
If you are working with a specific chakra and/or intention, we recommend reading the bracelet descriptions to gain more clarity on which bracelet can support your process. If you find yourself drawn to a particular design, then those are the crystals your higher self seeks.
Do you offer jewelry repairs and bracelet resizing services?
Is the shop open?
Yes, the physcial shop is open! Our hours of operation are Monday - Friday from 12pm to 6pm and Saturday from 12pm to 5pm. We are being mindful of social distancing and providing hand sanitizer at the door. We also have masks and if you'd like to us to wear one, we're happy to oblige.
What is your return policy?
You have 30 days from the date of purchase/shipping date, to return your item for exchange or refund. It must returned in the same condition as it was purchased/delivered, in the same packaging and you must have a receipt for your order (if it was purchased in-shop). Please review our full Shipping and Return Policy here.
What is the best way to contact you?
The best way to contact us is through email at firstname.lastname@example.org. We have a dedicated team of CS representatives that would love to hear from you.