RESIZING AND REPAIRS

Exchange and Resizing Practice 

 

For exchanges/resizing, and BEFORE SENDING BACK YOUR PACKAGE please email us the details of the exchange and resizing specifications to admin@shamansisters.com

 

Once we've confirmed that we can complete the exchange/resizing, please send it to 308 Lakeshore Rd. East Mississauga ON Canada L5G 1H4. Please indicate ‘Canadian Goods Returning’ on your returned package and include a $10 value to avoid any charges at the border.  If we incur a charge receiving it from you, that charge will be billed to you.

We are not responsible for paying any duty/customs fees from international returns/exchanges. We do not accept courier packages or packages sent with COD charges. Please use USPS as we have had issues with lost packages through UPS and Fedex.

Please note that you are responsible for any shipping fees associated with exchanges or resizing, unless it has been otherwise stipulated by us.

We are not responsible for lost packages and highly recommend tracking your shipped return or exchange package.

Repairs

We strive to make the most durable jewelry with the highest quality materials.  If for some reason your jewelry breaks or needs restringing within 30 days of shipping, we will do it for free.

After 30 days, there is a $15USD fee for bracelets and $40USD fee for Malas.

Contact us at admin@shamansisters.com to set up a repair.

Once we've processed your request via email, 

please send it to 308 Lakeshore Rd. East Mississauga ON Canada L5G 1H4. Please indicate ‘Canadian Goods Returning’ on your returned package and include a $10 value to avoid any charges at the border.  If we incur a charge receiving it from you, that charge will be billed to you.

​We are not responsible for paying any duty/customs fees from international returns/exchanges. We do not accept courier packages or packages sent with COD charges. Please use USPS as we have had issues with lost packages through UPS and Fedex.

Please note that you are responsible for any shipping fees associated with repairs, unless it has been otherwise stipulated by us.

We are not responsible for lost packages and highly recommend tracking your shipped return or exchange package.

Additional Information 

 

For additional questions about our Resizing and Repair Policy, email us at admin@shamansisters.com.

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SUPPORT

INFORMATION

THE PHYSICAL SPACE

Address 

1-308 Lakeshore Rd E,

Mississauga, ON L5G 1H4

CANADA

Contact Us

admin@shamansisters.com

Online Store

shamansisters.com

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