SHIPPING AND REFUNDS

Shipping 

Your order will be shipped within 1-5 business days of the date the order was placed.

Tracked shipping in Canada will vary based on your address and the weight of the objects being shipped.

Tracked shipping in the US is a standard rate of $10USD, and may incur an extra fee for heavy items.

Tracked shipping internationally is based on the location it is being shipped to, and may incur an extra charge fee for heavy items.  The customer will be charged $50 upon placing the order, and will either incur an additional charge or a credit once the cost of shipping is accurately processed.​

 

Postal Services 

 

Once your order has been shipped we are not responsible for the length of time that the package takes to arrive to you.  Please note that orders shipped outside of Canada will go through customs which can delay their arrival time.  Any shipment time estimates provided by us through this site or any correspondence with you is an approximation based on best practices.

 

We are not responsible for lost or missing items that do not have a tracking number.

 

For items with a tracking number, we will accept claims for lost packages. It is up to the buyers discretion to purchase express tracked package.
 

Product Returns/Exchanges 

If for some reason you are not satisfied with your purchase, you can ship it back to us for return or exchange within 30 days of the purchase/shipping date for a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it in.  It must also be in its original packaging.

 

When returning an item by mail, please send it to 308 Lakeshore Rd. East Mississauga ON Canada L5G 1H4. Please indicate ‘Canadian Goods Returning’ on your returned package and include a $10 value to avoid any charges at the border.  If we incur a charge receiving it from you, that charge will be billed to you.

 

​You are responsible for any shipping fees associated with returns or exchanges, and we are not responsible for any lost packages. We highly recommend tracking your shipped return or exchange package to ensure that you can verify we received it.

Please note that we are not responsible for paying any duty/customs fees from international returns/exchanges and we do not accept courier packages or packages sent with COD charges. Please use USPS as we have had issues with lost packages through UPS and Fedex.

 

Once it's been shipped, send us an email to admin@shamansisters.com letting us know why you've shipped the item back to us (return, exchange or other).


To complete your in-store return or exchange, we require a receipt or proof of purchase. We do not offer exchanges or returns on any crystals or stones purchased in-store. 


Reasons for No Refund; Products 


Any item not in its original condition, damaged or missing parts for reasons not due to our error and any items returned 30 days after the date of purchase/shipping is a final sale; not eligible for refund, exchange or store credit.

Booking and Reservation Refunds

To be eligible for a full refund on any booking or reservation made through our platform, we require 48 hours notice.

Cancellation within the 48 hour window will result in a credit on your account, that may be used as follows; 

- Service Bookings; as a credit towards the same service or another service offered by the same practitioner 

- Ceremony, Workshop and Training Reservations; as a credit towards any future ceremony, workshop or training.

Cancellations within 24 hours of a service booking are non-refundable and will result in the loss of funds exchanged for the service.

Additional Information 

For additional questions about our Shipping and Return Policy, email us at admin@shamansisters.com.

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SUPPORT

INFORMATION

THE PHYSICAL SPACE

Address 

1-308 Lakeshore Rd E,

Mississauga, ON L5G 1H4

CANADA

Contact Us

admin@shamansisters.com

Online Store

shamansisters.com

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